Cruise & Coach Tours
Booking Conditions

>> View the 2019-20 Cruise & Coach Booking T& C's - Valid for travel Sep 2019 - May 2020.


2018-19 Cruise & Coach Booking T&C's

The following information relates to travel before May 2019. 

Payment and completion of the Booking Form to your Travel Agent acknowledges that you have read, understood and accepted these booking conditions. Grand Pacific Tours is a 100% Australian owned company.

Deposits & Payment At time of booking a deposit of $700 per person is required. If the tour itinerary includes a one way flight to / from New Zealand, a further deposit to cover the airfare and taxes is also required at time of booking. The balance of payment, including any merchandise, is due 90 days prior to departure.

Airfares The airlines require all Trans Tasman flight bookings to have the air ticket issued within five days of confirmation of the airline reservation. As Grand Pacific Tours offer a fully inclusive tour price, the dollar difference between ‘Land only’ price and ‘Tour price’ does not represent the airfare deposit amount due. Enquire with your Travel Agent as to the exact amount of airfare deposit and taxes required at the time of booking. Additional charges may apply for airline seats selected prior to departure. Please refer to airline website for charges if applicable.

The airfare from your homeport to Sydney or Fremantle to join the cruise is not included.  The airfare from Sydney to your homeport at the end of the cruise is not included. You can book these with your Travel Agent.

Airline frequent flyer points are only issued on certain fare classes. Please check at time of booking.

Airline Indemnity Airlines carry no responsibility for any statement in this brochure relating to the ground content of the tours. These airlines act as air carriers only. Grand Pacific Tours indemnifies the airlines against any claim, action, loss or damage that may arise.

Prices All holiday prices are based on schedules, fares and tariffs current at the time of printing. Grand Pacific Tours reserves the right to vary the cost of tours if necessary, by reason of currency fluctuation, component cost increase or airfare cost. Tour costing will be guaranteed at the price prevailing at the date of final payment. The option to board or depart the Celebrity Solstice in other Australian ports is available however the tour fare remains the same.

The Australian pre paid taxes are subject to change. Exact amounts will be confirmed to your travel agent at time of booking.

Children Children’s fares (i.e. 11 years and under) are subject to availability. Exact amounts will be confirmed to your travel agent at time of booking. Each child must be paired with a supervising adult within the same party due to our seat rotation policy. Unfortunately children under five are not suitable on these tours.

Cabins The prices in this brochure are based on Deluxe Balcony Cabins on the Celebrity Solstice. No upgrades are available.

Luggage Limits Each traveller is entitled to take one suitcase, the sum of its length, width & depth not to exceed 140cm. Weight limits apply to luggage due to Occupational Health and Safety issues. The maximum allowed by most airlines and coach companies is one piece up to 23kg. Please be mindful of the domestic Air New Zealand flight incorporated into the itineraries. Luggage over this allowance will be charged by the airline at the applicable rate. If a traveller brings more than the allocated limit of luggage, any additional arrangements made to get their luggage to final destination will be at traveller’s own expense. All luggage is entirely at the ‘owners risk’ whilst on tour and we strongly recommend that travel insurance be taken out by each traveller to cover accidental damage or loss. The Grand Pacific Tours travel bag is designed to carry a maximum of 6kg. Due to limited space on board the coach, please ensure carry on bags do not exceed this limit.

Hotel Information Grand Pacific Tours endeavours to utilise the most suitable hotels available in each location to ensure travellers enjoy a level of cleanliness, comfort & service. In more remote locations, hotel standards may not be as high due to limited choice. Should the hotels on tour change for any reason, we will endeavour to ensure that the alternative hotel is of an equivalent standard.

Pre / Post Accommodation in New Zealand Pre tour hotel check in time is approximately 2pm. If early hotel check-in or late check-out is required due to flight schedules, additional accommodation will need to be purchased. The rates quoted in this brochure are only valid for one night, room only. Any additional meals will need to be ordered and purchased directly with the hotels. Additional nights may be charged at the prevailing rate by the hotel.

Dietary & Room Requests Grand Pacific Tours limit special dietary requests to Vegetarian, Gluten Free, Lactose Intolerant & Diabetic. These will be requested with the hotel and cruise ship, but cannot be guaranteed. Religious dietary requests (ie. Hindu Vegetarian, Kosher or Halal) cannot be accommodated. Being a volume group tour operator contracting specific menus which range from Buffet to A-la-carte, the logistics of arranging meals meeting the correct criteria over an extended touring itinerary can be challenging and cannot be guaranteed to meet the expectations of the traveller. Any further intolerances needing to be managed are the responsibility of the traveller. Airlines have restricted dietary conditions which vary, ask at time of booking. Room requests can be submitted and requested but not guaranteed.

Single Travellers Paying the Single Supplement covers the sole use of a hotel room/cabin. The coach is not single seating, you will be required to sit with a fellow traveller. The option to twin share with another single traveller is not available.

Triple Share Room Bookings Triple share arrangements are not available on Cruise & Coach Tours.

Smoking Laws Smoking is not permitted in any licensed premises (bars, restaurants, cafes, casinos, etc) throughout New Zealand. Smoking rooms at hotels will be subject to availability and may not be available in some destinations. Smoking is permitted on the cruise ship in designated areas only.

Coach Seat Rotation For the enjoyment of all travellers Grand Pacific Tours operates a daily seat rotation system whilst on the coach which all travellers must participate in as a condition of booking.

Travel Insurance Comprehensive Travel Insurance is not included but is strongly recommended for all travellers. Speak to your local Travel Agent to arrange this.

Cancellations / Transfer of Booking In the event a traveller cancels off a tour the following fees apply.
- 151 or more days prior to departure 50% of the deposit ( i.e. $350) is refundable. Cost of Trans Tasman airline ticket if issued is non refundable.
- 91 to 150 days prior to departure loss of the full deposit plus the cost of Trans Tasman airline ticket if issued.
- 71 to 90 days prior to departure, loss of 25% of the total package price.
- 31 to 70 days prior to departure, loss of 50% of the total package price.
- 0 to 30 days prior to departure, loss of 100% of the total package price.

If a traveller wishes to cancel their existing booking and transfer to a new departure date, the above cancellation fees still apply. Above cancellation fees may apply on cruise dates where cabins have been recalled.

Traveller Demographic Grand Pacific Tours demographic of traveller is the mature aged person 50 +; or those travellers that prefer a low impact itinerary. All travellers should have a good level of fitness and health to cope with full days of travel, walking and climbing stairs.

Health and Fitness Payment of deposit by traveller(s) to Grand Pacific Tours acts as a warranty that the traveller(s) is / are reasonably healthy and / or fit to participate in the tour and the traveller(s) indemnifies Grand Pacific Tours from all actions, claims and demands arising out of any want of health and fitness. Grand Pacific Tours reserves the right to remove a traveller from a tour if their health and/or fitness interferes with the tour or other traveller(s) tour experience in any way. Travelling with a collapsible wheelchair is subject to availability at time of booking as each tour only has the capacity to cater for one wheelchair traveller. Accessible Rooms are subject to availability and not always allocated in the room type advertised.

General Conduct Grand Pacific Tours reserves the right to remove a traveller from a tour if they are acting in a way that interferes with the general operation of the tour or compromises the general enjoyment of the tour by other travellers in any way.

Responsibilities Grand Pacific Tours advises that the service it provides is for the booking and packaging of goods and services provided by other operators such as cruise ships, hotels and transportation companies. Travellers are advised to familiarise themselves with the terms and conditions on which these services are supplied. Accordingly, Grand Pacific Tours will not be responsible and will be excluded from liability for any loss, damage, omission or acts being negligent or otherwise, committed by the operators of airlines, cruise ships, coach companies, hotels or attractions used in connection with the tours.

Optional Tours These tours are to be booked with the coach captain whilst on tour. Cruise optional shore excursions are to be booked directly with Celebrity Cruises. Grand Pacific Tours does not operate these excursions. As such, no person employed or associated with Grand Pacific Tours has any connection with the operators of these excursions. Accordingly, Grand Pacific Tours cannot and do not take any responsibility for any injury, action, loss or damage of any type, arising in any manner from these excursions.

Variation Grand Pacific Tours reserves the right to cancel or to vary the content of its tours should the need arise.

Dispute The law of this contract is the law of the State of Victoria and where applicable the law of the Commonwealth of Australia and New Zealand.

Documentation Grand Pacific Tours documentation including any merchandise will be forwarded to your Travel Agent two weeks prior to departure. Unfortunately we cannot accommodate early requests for documentation. The traveller(s) is / are responsible for the acquisition of passports and appropriate visas, where necessary. We recommend that such documents, as required by governments, are finalised at least six weeks prior to the date of departure. Ticket wallet is one per person.

Transfers Airport transfers in New Zealand are included. They will not be included if travellers have pre or post tour accommodation booked outside the Tour Hotels. Transfers provided surrounding pre and post tour dates must directly link to the tour and cannot be used on a broken stay. On arrival in New Zealand, the transfer vehicle will wait up to 1 hour after the flight lands. Should traveller’s flight departure details change, contact needs to be made to Grand Pacific Tours or the transfer company to ensure new transfer arrangements can be confirmed. Any transfer expenses incurred as a result of flight changes NOT advised, will be at the traveller’s own expense. No transfers will be provided within Australia to Sydney or Fremantle.

Refund Please note that no refund shall be made for any unused portion of any itinerary. Any alteration to the holiday, made by a traveller(s), shall be wholly at the expense of that traveller(s).

Holiday Duration The first and last day of most structured holidays is considered a travelling day and therefore may not necessarily be a whole day.

Special Offers Only one special offer is applicable per booking. Any special offers offered by Celebrity Cruises are subject to validity dates and can be withdrawn at any time due to capacity. Any Celebrity Cruises special offer is out of the control of Grand Pacific Tours.

Onboard Credits BONUS US$50 onboard credit is per cabin and based on minimum number of cabins sold.

Late Bookings Bookings made inside 101 days prior to departure date, are subject to availability and may incur a surcharge. Onboard credits may also not be available. Celebrity Cruises reserve the right to recall any unnamed cabins at any time due to capacity.

Gratuities Onboard gratuities included in the brochure price, cover restaurant and stateroom services only. This does not cover any specialty services purchased on board the Celebrity Solstice or gratuities for the Tour Guide or the Coach Captain, which are at the discretion of the traveller.

The Cruise component is only fully escorted when minimum numbers are reached.

Client Trust Account Grand Pacific Tours run a Trust Account holding clients monies until tour payments are settled. All tours are prepaid to New Zealand hotels and attractions.

Force Majeure Except where otherwise expressly stated in these booking conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of circumstances amounting to ‘force majeure’. In these booking conditions, ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Internet Most hotels have internet access available. Not all hotels offer free Wi-Fi, charges may apply. Grand Pacific Tours do not have any influence over hotel Wi-Fi access and related costs. Internet access is available on the Celebrity Solstice for a fee.

Validity Brochure valid for travel from November 2018 - March 2019.

Merchandise All prices are inclusive of GST. All purchases must be made with your Travel Agent at time of booking. Payment for all merchandise is due with final tour payment 90 days prior to departure. Merchandise will not be sold once on tour or after travellers return home. Merchandise will only be delivered with Tour Documentation two weeks prior to departure. Postage and handling is included with original order. Jacket can be exchanged, subject to an additional $10 per jacket, postage and handling fee. Refer to the website for delivery & jacket sizes.