Cruise & Coach Tours
Booking Conditions

Payment and completion of the GOOD TO GO Form to your Travel Agent acknowledges that you have read, understood and accepted these booking conditions. Grand Pacific Tours (GPT) is a 100% Australian owned company.

TERMS AND CONDITIONS
DEPARTURES UNTIL FEBRUARY 2020

>> Download the T&C's until February 2020 here

 


 

TERMS AND CONDITIONS
NOVEMBER 2020 TO MARCH 2021 DEPARTURES

>> Download the November 2020 to March 2021 T&C's here

 

Please also read them below:

Deposits and Payment

At time of booking a deposit of $700 per person is required for tours travelling on the 48 seat coach and $1000 per person for Ultimate Small Group Tours. If the Tour Package includes a one way flight to / from New Zealand, a further deposit to cover the airfare and taxes is also required at time of booking. The balance of payment, including any merchandise, is due 90 days prior to departure.

Airfares

The airlines require all Trans-Tasman flight bookings to have the air ticket issued within three to five days of confirmation of the airline reservation. As GPT offer a fully inclusive package price, the dollar difference between ‘Land Only’ price and ‘Package Price’ does not represent the airfare deposit amount due. Enquire with your Travel Agent as to the exact amount of airfare deposit and taxes required at the time of booking. Surcharges may apply over peak travel times.

GPT is not responsible for the accrual of airline frequent flyer points, this at the discretion of the airlines. Airline frequent flyer points are only issued on certain fare classes.

Airline Indemnity

Airlines carry no responsibility for any statement in this brochure relating to the ground content of the tours. These airlines act as air carriers only. GPT indemnifies the airlines against any claim, action, loss or damage that may arise. Minimum connecting times are as per IATA, airport and airline specifications. Flight sectors are booked as advised by the operating airline in accordance with their rules.

Seat Requests

GPT is unable to assist with airline seat requests, you will be able to do so upon check in at the airport. GPT can provide the airline’s reference number to your Travel Agent to arrange seat selection and online check-in (if available). Surcharges may apply.

Passport and Visa Requirements

All visitors require a passport to enter New Zealand. Your passport must be valid for at least three months past the date that you intend to leave. For Australian citizens travelling on an Australian passport, you do not need a visa or permit to visit New Zealand. Visitors from visa-waiver countries must request an Electronic Travel Authority (ETA) prior to travelling to New Zealand. For visitors from non-visa waiver countries it is recommended you contact your Travel Agent or NZ Immigration for full entry requirements. If you are not an Australian Citizen or permanent resident, you may also have to pay for an International Visitor Conservation and Tourism Levy (IVL). Please check with your Travel Agent for up to date immigration requirements.

Prices

All holiday prices are based on schedules, fares and tariffs current at the time of printing. GPT reserves the right to vary the cost of tours if necessary, by reason of currency fluctuation, component cost increase or airfare cost. Tour costing will be guaranteed at the price prevailing at the date of final payment.

The option to board or depart a Celebrity® Cruise in other Australian ports is available however the tour fare remains the same.

The Australian prepaid taxes are subject to change. Exact amounts will be confirmed to your Travel Agent at time of booking.

Children

Children’s fares (5-11 years) are available. Unfortunately, children under five are not suitable on these tours. Exact amounts will be confirmed to your Travel Agent at time of booking. Each under age traveller must be paired with a supervising adult within the same party due to our seat rotation and rooming policy. On Ultimate Small Group Tours, children under 12 years are not permitted.

Luggage Limits

Each traveller is entitled to travel with ONE suitcase on tour measuring (length + width + depth) no more than 150cm. Ultimate Small Group travellers are entitled to up to TWO suitcases (if airline ticket permits). Weight limits also apply to luggage due to Occupational Health and Safety issues. Approximately, the maximum suitcase weight allowed is 23kg. If a traveller brings more than the allocated limit of luggage, any additional arrangements made to get their luggage to the final destination will be at their own expense. Please be aware that oversized or overweight luggage may be refused to be carried by coach companies. All travellers are supplied with a Grand Pacific Tours Travel Bag for personal and small items which can be carried on the coach when travelling. The travel bag is designed to carry a maximum of 6kg. Due to limited space on board the coach, please ensure carry-on bags are approximately (length + width + depth) 81cm with a maximum weight restriction of 6kg. All luggage is entirely at the ‘owners risk’, GPT takes no responsibility for accidental damage or loss.

Staterooms

The prices in this brochure are based on the stateroom type specified on the individual itinerary. No upgrades from the stateroom type listed are available

Hotel Information

GPT endeavours to utilise the most suitable hotels available in each location to ensure travellers enjoy a level of cleanliness, comfort and service. In more remote locations, hotel standards may not be as high due to limited choice. As hotel allocations are booked in advance room upgrade requests are not permitted.  Should the hotels on tour change for any reason, we will endeavour to ensure that the alternative hotel is of an equivalent standard.

Pre / Post Accommodation in New Zealand

Hotel check in time is approx. 3pm and check out is approx. 10am. If early hotel check-in or late check-out is required due to flight schedules, additional accommodation will need to be purchased. The rates quoted in this brochure are only valid for one night, room only and subject to availability. Any additional meals will need to be ordered and purchased directly with the hotels, BB rates cannot be provided. Additional nights are subject to availability and may be charged at the prevailing rate by the hotel.

Dietary Requests

GPT limit special dietary requests to Vegetarian, Gluten Free, Lactose Intolerant and Diabetic. These will be requested to the hotel but cannot be guaranteed. Meal options may be limited. As a volume group tour operator, contracting specific menus which range from Buffet to A-la-carte, the logistics of arranging meals meeting the correct criteria over an extended touring itinerary can be challenging and cannot be guaranteed to meet the expectations of the traveller. Therefore, religious dietary requests (ie. Hindu Vegetarian, Kosher, Halal) cannot be accommodated. Any further intolerances needing to be managed are the responsibility of the traveller. Airlines have restricted dietary conditions which vary, ask at time of booking.

Single Travellers

Paying the Single Supplement covers the sole use of accommodation only, the 48-seat coach is not single seating, you will be required to sit with a fellow traveller. Travel on the Ultimate Small Group Tour Coach is single seats.

Triple Share Room Bookings

Triple share arrangements are not available.

Smoking Laws

Smoking is not permitted in all indoor spaces in New Zealand hospitality venues. This means you can no longer smoke inside places such as bars, gaming venues, clubs, hotel rooms and restaurants. Smoking is permitted on the cruise ships in designated areas only.

Coach Seat Rotation

For the enjoyment of all travellers GPT operates a daily seat rotation system which all travellers must participate in as a condition of booking. There are no exceptions to this policy.

Travel Insurance

Comprehensive Travel Insurance is not included but is strongly recommended for all travellers. It is the traveller’s responsibility to arrange their own travel insurance.

Cancellations / Transfer of Booking

In the event a traveller cancels off a tour the following fees apply.

- 151 or more days prior to departure 50% of the deposit ( i.e. $350) is refundable. Cost of Trans Tasman airline ticket if issued is non refundable.
- 91 to 150 days prior to departure loss of the full deposit plus the cost of Trans Tasman airline ticket if issued.
- 71 to 90 days prior to departure, loss of 25% of the total package price.
- 31 to 70 days prior to departure, loss of 50% of the total package price.
- 0 to 30 days prior to departure, loss of 100% of the total package price.

If a traveller wishes to cancel their existing booking and transfer to a new departure date, the above cancellation fees still apply.

Refund

Please note that no refund shall be made for any unused portion of any itinerary. Any alteration to the holiday, made by a traveller(s), shall be wholly at the expense of that traveller(s).

Traveller Demographic

GPT’s demographic of traveller is 50 + or those travellers that prefer a low impact itinerary.  All travellers should have a good level of fitness and health to cope with full days of travel which may include walking and climbing stairs. To ensure you see the best New Zealand has to offer, the touring days depart following breakfast and arrive at the new destination just prior to dinner.

Health and Fitness

Payment of deposit by traveller(s) to GPT acts as a warranty that the traveller(s) is/are reasonably healthy and / or fit to participate in the tour and the traveller(s) indemnifies GPT from all actions, claims and demands arising out of any want of health and fitness. GPT reserves the right to remove a traveller from a tour if their health and/or fitness interferes with the tour or other traveller(s) tour experience in any way.

Travelling with a collapsible wheelchair/mobility scooter is subject to availability at the time of booking as each tour only has the capacity to cater for one wheelchair/mobility scooter traveller. Accessible Rooms are subject to availability and not always allocated in the room type advertised.

General Conduct

GPT reserves the right to remove a traveller from a tour if they are acting in a way that interferes with the general operation of the tour or compromises the general enjoyment of the tour by other travellers in any way. Any fees involved in the removal of a traveller will be at their own expense.

Responsibilities

GPT advises that the service it provides is for the booking and packaging of goods and services provided by other operators such as cruise ships, hotels and transportation companies. Travellers are advised to familiarise themselves with the terms and conditions on which these services are supplied. Accordingly, GPT will not be responsible and will be excluded from liability for any loss, damage, omission or acts being negligent or otherwise, committed by the operators of airlines, cruise ships, coach companies, hotels or attractions used in connection with the tours.

Optional Tours

These tours are to be booked with your Crew whilst on tour. Payment is to be made directly with each tour operator. GPT does not operate these excursions. As such, no person employed or associated with GPT has any connection with the operators of these excursions. Accordingly, GPT cannot and do not take any responsibility for any injury, action, loss or damage of any type, arising in any manner from these excursions. Optional Tours are subject to availability. Once booked cancellation fees may apply.

Supa-Saver Coupons

These tours are to be booked and paid directly with the tour operator. Our recommendation is to book in advance, prior to your arrival into New Zealand to avoid disappointment. GPT does not operate these excursions. As such, no person employed or associated with GPT has any connection with the operators of these excursions. Accordingly, GPT cannot and do not take any responsibility for any injury, action, loss or damage of any type, arising in any manner from these excursions.  Attractions are subject to availability. Once booked cancellation fees may apply.

Variation

GPT reserves the right to cancel or to vary the content of its tours including the replacement of the Ultimate Coach should the need arise under extenuating circumstances out of our control. Due to the limited number of Ultimate Coaches available, any compensation will be assessed on a case by case basis, but not guaranteed.

Dispute

The law of this contract is the law of the State of Victoria and where applicable the law of the Commonwealth of Australia and New Zealand.

Documentation

GPT documentation including any merchandise will be forwarded to your Travel Agent two weeks prior to departure. P.O. Box address is not acceptable. Unfortunately, we cannot accommodate early requests for documentation. Ticket wallet is one per person.

Transfers

Airport transfers are included on the first and last day of your GPT tour and/or pre or post tour accommodation directly linked with the tour hotel. Transfers cannot be re-routed to other pick up points or destinations. No refund will be given for unused transfers. Inter-terminal airport transfers are not included. On arrival in New Zealand, the transfer vehicle will wait up to 1 hour after the flight lands. If your flight is delayed or has changed please contact GPT. Travellers who miss the pre-booked transfers must make their own way to/from the GPT tour hotel at their own expense.

Holiday Duration

The first and last day of most structured holidays is considered a travelling day and therefore may not necessarily be a touring day.

Special Offers

Only one special offer is applicable per booking and must be advised at time of booking. There will be no retrospective discounts applied. Any offers by Celebrity Cruises® are subject to validity dates and can be withdrawn at any time due to capacity. Any Celebrity Cruises® offer is out of the control of GPT. 

Client Trust Account

GPT run a Trust Account holding clients’ monies until tour payments are settled. All tours are prepaid to New Zealand hotels and attractions.

Force Majeure

Except where otherwise expressly stated in these booking conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of circumstances amounting to ‘force majeure’. In these booking conditions, ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Onboard Credits

BONUS US$ onboard credit is per stateroom and based on minimum number of staterooms sold.

Late Bookings

Bookings made inside 150 days prior to departure date, are subject to availability and may incur a surcharge.

Onboard credits may not be available.

Celebrity Cruises® reserve the right to recall any unnamed staterooms at any time due to capacity.

Gratuities

Onboard gratuities included in the brochure price, cover restaurant and stateroom services only. This does not cover any specialty services purchased on board the Celebrity Solstice ® or gratuities for the Crew, which are at the discretion of the traveller.

Tour Leader

The Cruise component on the tours including the Celebrity Solstice® is only fully escorted when minimum numbers are reached.

Cruise Check- In

All travellers must be checked in and be on board the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail. If you are not on board at least 90 minutes before the ship’s scheduled sailing time, Celebrity Cruises® are entitled to assume that you do not intend to travel. Your booking will then be cancelled, 100% cancellation charges will apply and no refund provided.

Cruises Concluding in Australia

For any cruises that conclude in Australia it is recommended that onward flights are booked after midday.

Lost Property

GPT accepts no responsibility for the retrieval of lost or misplaced property. All costs associated in the retrieval of lost or misplaced property is at the owner’s expense.

Internet

Most hotels have internet access available. Not all hotels offer free Wi-Fi, charges may apply. GPT do not have any influence over hotel Wi-Fi access and related costs. Internet access is available on the Celebrity Solstice® for a fee.

Privacy

Use of any personal data that you provide to GPT for your booking is governed by the GPT Privacy Policy which is published at gptnz.com/privacy-statement. By providing personal information to GPT, you consent to GPT collecting, holding, using and disclosing your personal information as detailed in the GPT Privacy Policy. In particular, you agree that in certain circumstances, GPT are permitted to disclose your personal information to overseas recipients in connection with your booking committed by the operators of airlines, cruise ships, coach companies, hotels or attractions used in connection with the tours. The supplier may also have their own privacy policy that covers how they handle your personal information. Please contact the supplier directly for information on their privacy policy. GPT do not keep a record of any credit card or bank account details of their passengers.

Validity

Brochure valid for travel from November 2020 – March 2021.

MERCHANDISE

All prices are inclusive of GST and postage. All purchases must be made with your Travel Agent at time of booking. Payment for all merchandise is due with final tour payment prior to departure. Merchandise will not be sold once on tour or after travellers return home. Refer to the website for delivery and jacket sizes. Exchanges can be made on unused merchandise, a $10 per delivery postage and handling fee will be charged.