New Zealand Travel Update

Tourism has been one of the world’s largest industries and is an integral part of our vibrant society.   

Unfortunately, the tourism industry has experienced unprecedented challenges due to the COVID-19 pandemic.

In these extraordinary times, with the New Zealand border still closed, we would like to provide all travellers with regular updates on the status of the 2020-2021 touring season.


As September marks the beginning of our touring season in New Zealand we have had to make the difficult decision to suspend our September tours from travelling.

This is clearly a course of action that has many contributing factors aligned with making this decision:-

  • The Trans-Tasman bubble speculation has certainly given us hope over the past months, but without a set timeframe we are unable to hold our September allocations with our New Zealand suppliers with confidence or without penalty.
  • Without notification of the border situation, a big unknown for us as an all-inclusive tour operator is the airline schedules and capacities from each State that will coincide with any announcement.
  • Leading into the touring season kicking off, we have had various communications from hotels and attractions included in our itineraries advising they are not able to facilitate our groups in September due to their own delayed restart schedule. This affects the travellers touring experience and makes it difficult for GPT to deliver the holiday of a lifetime promised to our travellers.

At this point, this is only a notification of the decision to suspend the tours.  In the coming weeks Travel Agents holding bookings will receive official communication from our Reservations Team on the options available for future travel and the Terms and Conditions that will apply.



If you purchased a tour inclusive of airfare, GPT will be able to discuss the options once the respective airline has released their terms and conditions for the September travel period.  This is currently not available.


GPT have not booked the air components of the tour, this has been managed by the Travel Agent or the traveller directly.   We strongly recommend that you do not amend or cancel the airline component of the tour until the airline has released their terms and conditions for the September travel period.

Please rest assured your client funds are 100% secure as Grand Pacific Tours run a Trust Account holding client’s monies until tour payments are settled.

As a New Zealand Coach Holiday Specialist, we are disappointed with this outcome but as you are aware it is totally beyond our control.


If you are holding bookings from October 2020 onwards, we will continue to keep you posted on the future touring months and any required course of action.  


The team at Grand Pacific Tours are currently working behind the scenes to formulate the dates and rates for next touring season.    We are hoping at this stage to have the departure dates and rates ready for distribution by early August.   

There will be a wide range of guaranteed departures dates available for sale across all four styles of touring.


As per Government recommendation, for the health and safety of our staff the business is being run remotely until the COVID-19 situation eases.

Business hours are from 8.30am - 5.30pm Monday to Friday (AEST).

Our main phone line is 1800 622 768. You can also email requests to

Thank you for your patience as we work through all processes.   We hope good news on the border openings will not be too far away.

He waka eke noa.    We are all in this together.

Kia kaha

Peter Harding
Managing Director, Grand Pacific Tours