How is information collected?
Grand Pacific Tours collects personal information about customers. Collection will occur at the time you register with Grand Pacific Tours, through our website.
What information does Grand Pacific Tours collect and why?
When you register with Grand Pacific Tours, we need to collect personal information about you, including your name, address and email address. The main reason we need this information is so we can create a profile for you. Unless you tell us otherwise, this personal information about you will be used for marketing and research purposes. You can let us know about this at any time - all you need to do is contact Grand Pacific Tours if you no longer wish to receive marketing material (the contact details of our Privacy Officer are at Section 9).
Will information be given to anyone else?
Security of information
Grand Pacific Tours protects the information it collects in a secure database. Grand Pacific Tours warrants all staff to complete a multi factor authentication process before accessing the server. Grand Pacific Tours' employees are required, as a condition of their employment, to treat personal information held by Grand Pacific Tours as confidential, and to maintain the confidentiality of that personal information. Grand Pacific Tours does not store any passenger or agent credit card details, and credit card payments are only taken over the phone, never by e-mail or by mail.
Where it is lawful and practicable to do so, customers may transact with Grand Pacific Tours without providing information.
Sometimes, Grand Pacific Tours needs to collect personal information about individuals who are not customers. This will usually arise where we collect the name and business contact details of a person who is the contact in a government agency or company with whom we deal. Grand Pacific Tours’ policy is to only use personal information collected from non-customers for the main business purpose for which it was collected.
Access and correction
Under the Privacy Act, you have a right to seek access to information which Grand Pacific Tours holds about you. You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date. If you wish to access the information that we hold about you, please set out your request in writing, including your phone number, and forward this to our Privacy Officer, Grand Pacific Tours, PO Box 774, Moonee Ponds, Victoria, Australia, 3039. In the interests of protecting the privacy of individuals about whom we hold personal information, we will require that you verify your identity by enclosing a copy of a form of identification such as a current driver's licence or passport with your written request (this will be returned to you after your identity has been verified). Ordinarily, Grand Pacific Tours will not charge you for the cost of providing this type of access to these records. However, if we do propose to charge you, we will advise you of the relevant charge before we provide you with access. If you wish to discuss our method of providing access, please contact our Privacy Officer with your query. If you wish to change personal information that is inaccurate or out-of-date, please contact our Privacy Officer, using the contact details at Section 9, with your request for correction. Grand Pacific Tours’ policy is to consider any requests for access or correction within 21 days.
Online privacy issues
A. Online collection of personal and non-personal information
B. Links to other websites
Sometimes our website contains links to third party websites, for your convenience and information. When you access a non-Grand Pacific Tours website, please understand that Grand Pacific Tours is not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit.
Additional privacy information and how to contact Grand Pacific Tours