Booking Terms and Conditions

Payment and completion of the GOOD TO GO Booking Form to your Travel Agent acknowledges that you have read, understood and accepted these booking conditions. Grand Pacific Tours (GPT) is a 100% Australian owned company.

>> Download the September 2020 to May 2021 T&C's here

Deposits and Payment
At the time of booking a deposit of $200 per person is required for all Affordable Coach Tours, Signature Coach Tours and Special Interest Tours and $500 per person for Ultimate Small Group Tours. If the Tour Package includes flights, a further deposit to cover the airfare and taxes is also required at time of booking.

The balance of payment, including any merchandise, is due 60 days prior to departure. If you are booked on a module of a tour (8 Day Taste of the North Island or 10 Day South Island Spectacular), your final balance date will be due 70 days prior to departure, as this will fall in line with the 16 Day or 19 Day itineraries that this tour is part of. Once the tour has been booked and confirmed cancellation fees will apply as per Terms and Conditions.

Airfares
The airlines require all Trans-Tasman flight bookings to have the air ticket issued within three to five days of confirmation of the airline reservation. As GPT offer a fully inclusive package price, the dollar difference between ‘Land Only’ price and ‘Package Price’ does not represent the airfare deposit amount due. Enquire with your Travel Agent as to the exact amount of airfare deposit and taxes required at the time of booking. Surcharges may apply over peak travel times.

The Australian prepaid taxes are subject to change. Exact amounts will be confirmed to your Travel Agent at time of booking.

GPT is not responsible for the accrual of airline frequent flyer points, this at the discretion of the airlines. Airline frequent flyer points are only issued on certain fare classes.

Airline Indemnity
Airlines carry no responsibility for any statement in this brochure relating to the ground content of the tours. These airlines act as air carriers only. GPT indemnifies the airlines against any claim, action, loss or damage that may arise. Minimum connecting times are as per IATA, airport and airline specifications. Flight sectors are booked as advised by the operating airline in accordance with their rules.

Seat Requests
GPT is unable to assist with airline seat requests, you will be able to do so upon check-in at the airport. GPT can provide the airline’s reference number to your Travel Agent to arrange seat selection and online check-in (if available). Surcharges may apply.

Passport and Visa Requirements
All visitors require a passport to enter New Zealand. Your passport must be valid for at least three months past the date that you intend to leave. For Australian citizens travelling on an Australian passport, you do not need a visa or permit to visit New Zealand. Visitors from visa-waiver countries must request an Electronic Travel Authority (ETA) prior to travelling to New Zealand. For visitors from non-visa waiver countries it is recommended you contact your Travel Agent or NZ Immigration for full entry requirements. If you are not an Australian Citizen or permanent resident, you may also have to pay for an International Visitor Conservation and Tourism Levy (IVL). Please check with your Travel Agent for up to date immigration requirements.

Prices
All holiday prices are based on schedules, fares and tariffs current at the time of printing. GPT reserves the right to vary the cost of tours if necessary, by reason of currency fluctuation, component cost increase or airfare cost. Tour costing will be guaranteed at the price prevailing at the date of final payment.

Children
Children’s fares (5-11 years) are available. Unfortunately, children under five are not suitable on these tours. Exact amounts will be confirmed to your Travel Agent at time of booking. Each under- age traveller must be paired with a supervising adult within the same party due to the seat rotation and rooming policy. On Ultimate Small Group Tours, children under 12 years are not permitted.

Luggage Limits
Each traveller is entitled to travel with ONE suitcase on tour measuring (length + width + depth) no more than 150cm. Ultimate Small Group travellers are entitled to up to TWO suitcases (if airline ticket permits). Weight limits also apply to luggage due to Occupational Health and Safety issues. Approximately, the maximum suitcase weight allowed is 23kg. If a traveller brings more than the allocated limit of luggage, any additional arrangements made to get their luggage to the final destination will be at their own expense. Please be aware that oversized or overweight luggage may be refused to be carried by coach companies. All travellers are supplied with a Grand Pacific Tours Travel Bag for personal and small items which can be carried on the coach when travelling. The travel bag is designed to carry a maximum of 6kg. Due to limited space on board the coach, please ensure carry-on bags are approximately (length + width + depth) 81cm with a maximum weight restriction of 6kg. All luggage is entirely at the ‘owners risk’, GPT takes no responsibility for accidental damage or loss.

Accommodation Information
GPT endeavours to utilise the most suitable hotels available in each location to ensure travellers enjoy a level of cleanliness, comfort and service. In more remote locations, hotel standards may not be as high due to limited choice. As hotel allocations are booked in advance room upgrade requests are not permitted.  Should the hotels on tour change for any reason, we will endeavour to ensure that the alternative hotel is of an equivalent standard.

Pre / Post Accommodation in New Zealand
Hotel check-in time is approx. 3pm and check-out is approx. 10am. If early hotel check-in or late check-out is required due to flight schedules, additional accommodation will need to be purchased. The rates quoted in this brochure are only valid for one night, room only and subject to availability. Any additional meals will need to be ordered and purchased directly with the hotel’s, BB rates cannot be provided. Additional nights are subject to availability and may be charged at the prevailing rate by the hotel.

Dietary Requests
GPT limit special dietary requests to Vegetarian, Gluten Free, Lactose Intolerant and Diabetic. These will be requested to the hotel but cannot be guaranteed. Meal options may be limited. As a volume group tour operator, contracting specific menus which range from Buffet to A-la-carte, the logistics of arranging meals meeting the correct criteria over an extended touring itinerary can be challenging and cannot be guaranteed to meet the expectations of the traveller. Therefore, religious dietary requests (ie. Hindu Vegetarian, Kosher, Halal) cannot be accommodated. Any further intolerances needing to be managed are the responsibility of the traveller. Airlines have restricted dietary conditions which vary, ask at time of booking.

Twin Share Travellers
If you are travelling alone and do not wish to pay the Single Supplement, a twin share room will be provided with a person of the same gender. Special room requests are not permitted on this basis. It is your duty to disclose any medical or other conditions that may prevent you from being a suitable rooming partner (such as CPAP Machines) and you must accept that compatibility with your rooming partner cannot be guaranteed. If at any time during the tour you consider your rooming partner unsuitable, we will endeavour to arrange single accommodation for you for the remainder of the tour, subject to availability and at your own cost. We accept no responsibility for the suitability of the allocated rooming partner.

The option to twin share with another single traveller is not available on Ultimate Small Group Tours and selected Special Interest Tours. Please enquire with your Travel Agent at time of booking.

Single Travellers
Paying the Single Supplement covers the sole use of accommodation only, the 48-seat coach is not single seating, you will be required to sit with a fellow traveller. Travel on the Ultimate Small Group Tour Coach is single seats.

Triple Share Room Bookings
Hotel rooms are generally sized to accommodate two travellers in comfort. When three travellers elect to share a room note that there will be restricted space. A rollaway bed may be used for triple share bookings where three separate beds are required. Special conditions apply for triple share requests on the Milford Mariner, subject to availability, please enquire at time of booking. Triple share arrangements are not available on Ultimate Small Group Tours and selected Special Interest Tours.

Milford Mariner and Fiordland Navigator
There are stairs to the cabin and dining area. All travellers are required to be physically able to climb stairs on their own or with the assistance of their travelling companion. A mainland option is available which must be requested at time of booking and is subject to availability with no price reduction. Bedding types are limited and we are unable to guarantee preferred bedding. 

Smoking Laws
Smoking is not permitted in any indoor spaces in New Zealand hospitality venues. This means you can no longer smoke inside places such as bars, gaming venues, clubs, hotel rooms and restaurants.

Coach Seat Rotation
For the enjoyment of all travellers GPT operates a daily seat rotation system which all travellers must participate in as a condition of booking. There are no exceptions to this policy.

Travel Insurance
Comprehensive Travel Insurance is not included but is strongly recommended for all travellers. It is the traveller’s responsibility to arrange their own travel insurance.

Cancellations / Transfer of Booking
In the event a traveller cancels off a tour the following fees apply prior to departure:
- 60 days or more prior to departure, loss of deposit plus the cost of the airline ticket if issued.
- Between 7 and 59 days prior to departure, 50% of the tour package price.
- Less than 7 days prior to departure, 100% of the tour package price.

If you are booked on a module of a tour (8 Day Taste of North Island tour or 10 Day South Island Spectacular tour), your cancellation fees will fall in line with the commencement of the 16 Day or 19 Day itineraries that this tour is part of. If a traveller wishes to cancel their existing booking and transfer to a new departure date, the above cancellation fees still apply.

Refund
Please note that no refund shall be made for any unused portion of any itinerary. Any alteration to the holiday, made by a traveller(s), shall be wholly at the expense of the traveller(s).

Traveller Demographic
GPT’s demographic of traveller is 50 + or those travellers that prefer a low impact itinerary.  All travellers should have a good level of fitness and health to cope with full days of travel which may include walking and climbing stairs. To ensure you see the best New Zealand has to offer, the touring days depart following breakfast and arrive at the new destination just prior to dinner.

Health and Fitness
Payment of deposit by the traveller(s) to GPT acts as a warranty that the traveller(s) is/are reasonably healthy and/or fit to participate in the tour and the traveller(s) indemnifies GPT from all actions, claims and demands arising out of any want of health and fitness. GPT reserves the right to remove a traveller from a tour if their health and/or fitness interferes with the tour or other traveller(s) tour experience in any way.

Travelling with a collapsible wheelchair/mobility scooter is subject to availability at the time of booking as each tour only has the capacity to cater for one wheelchair/mobility scooter traveller. Accessible Rooms are subject to availability and not always allocated in the room type advertised.

Top of the South Island Tour
This tour includes a number of short walks of up to 1 hour that require a moderate level of fitness. The walks are scenic and not excessive but can include slight inclines and uneven surfaces. Please ensure you feel comfortable with this level of fitness before making a booking.

General Conduct
GPT reserves the right to remove a traveller from a tour if they are acting in a way that interferes with the general operation of the tour or compromises the general enjoyment of the tour by other travellers in any way. Any fees involved in the removal of a traveller will be at their own expense.

Responsibilities
GPT advises that the service it provides is for the booking and packaging of goods and services provided by other operators such as hotels and transportation companies. Travellers are advised to familiarise themselves with the terms and conditions on which these services are supplied. Accordingly, GPT will not be responsible and will be excluded from liability for any loss, damage, omission or acts being negligent or otherwise, committed by the operators of airlines, coach companies, hotels or attractions used in connection with the tours.

Optional Tours
These tours are to be booked with your Crew whilst on tour. Payment is to be made directly with each tour operator. GPT does not operate these excursions. As such, no person employed or associated with GPT has any connection with the operators of these excursions. Accordingly, GPT cannot and do not take any responsibility for any injury, action, loss or damage of any type, arising in any manner from these excursions. Optional Tours are subject to availability. Once booked cancellation fees may apply.

Supa-Saver Coupons
These tours are to be booked and paid directly with the tour operator. Our recommendation is to book in advance, prior to your arrival into New Zealand to avoid disappointment. GPT does not operate these excursions. As such, no person employed or associated with GPT has any connection with the operators of these excursions. Accordingly, GPT cannot and do not take any responsibility for any injury, action, loss or damage of any type, arising in any manner from these excursions.  Attractions are subject to availability. Once booked cancellation fees may apply.

Variation
GPT reserves the right to cancel or to vary the content of its tours including the replacement of the Ultimate Coach should the need arise under extenuating circumstances out of our control. Due to the limited number of Ultimate Coaches available, any compensation will be assessed on a case by case basis, but not guaranteed.

Dispute
The law of this contract is the law of the State of Victoria and where applicable the law of the Commonwealth of Australia and New Zealand.

Documentation
GPT documentation including any merchandise will be forwarded to your Travel Agent two weeks prior to departure. P.O. Box address is not acceptable. Unfortunately, we cannot accommodate early requests for documentation. Ticket wallet is one per person for Ultimate Small Group Tours and one per couple for Affordable, Signature and Special Interest Tours.

Transfers
Airport transfers are included on the first and last day of your GPT tour and/or pre or post tour accommodation directly linked with the tour hotel. Transfers cannot be re-routed to other pick up points or destinations. No refund will be given for unused transfers. Inter-terminal airport transfers are not included. On arrival in New Zealand, the transfer vehicle will wait up to 1 hour after the flight lands. If your flight is delayed or has changed please contact GPT. Travellers who miss the pre-booked transfers must make their own way to/from the GPT tour hotel at their own expense.

Holiday Duration
The first and last day of most structured holidays is considered a travelling day and therefore may not necessarily be a touring day.

Special Offers
Only one special offer is applicable per booking and must be advised at time of booking. There will be no retrospective discounts applied.

Client Trust Account
GPT run a Trust Account holding clients’ monies until tour payments are settled. All tours are prepaid to New Zealand hotels and attractions.

Force Majeure
Except where otherwise expressly stated in these booking conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of circumstances amounting to ‘force majeure’. In these booking conditions, ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, nuclear or natural disaster (including but not limited to flooding, fire, earthquake, landslide, road closures), adverse weather conditions, government action, national emergency, epidemic, pandemic and all similar events outside our control. Should a tour be suspended for any reason out of our control, an Administration Fee may be charged to cover irrecoverable costs.

Internet
Most hotels have internet access available. Not all hotels offer free Wi-Fi, charges may apply. GPT do not have any influence over hotel Wi-Fi access and related costs.

Lost Property
GPT accepts no responsibility for the retrieval of lost or misplaced property. All costs associated in the retrieval of lost or misplaced property is at the owner’s expense.

Privacy
Use of any personal data that you provide to GPT for your booking is governed by the GPT Privacy Policy which is published at https://www.grandpacifictours.com/privacy-statement. By providing personal information to GPT, you consent to GPT collecting, holding, using and disclosing your personal information as detailed in the GPT Privacy Policy. In particular, you agree that in certain circumstances, GPT are permitted to disclose your personal information to overseas recipients in connection with your booking committed by the operators of airlines, coach companies, hotels or attractions used in connection with the tours. The supplier may also have their own privacy policy that covers how they handle your personal information. Please contact the supplier directly for information on their privacy policy. GPT do not keep a record of any credit card or bank account details of their passengers.

Validity
Brochure valid for travel from September 2020 - May 2021.

MERCHANDISE
All prices are inclusive of GST and postage. All purchases must be made with your Travel Agent at time of booking. Payment for all merchandise is due with final tour payment prior to departure. Merchandise will not be sold once on tour or after travellers return home. Refer to the website for delivery and jacket sizes. Exchanges can be made on unused merchandise, a $10 per delivery postage and handling fee will be charged.