Booking Terms and Conditions

Payment and completion of the Booking Form to your Travel Agent acknowledges that you have read, understood and accepted these booking conditions. Grand Pacific Tours is a 100% Australian owned company.

Deposits & Payment At the time of booking a deposit of $200 per person is required for all Affordable, Escorted Coach Tours & Special Interest Tours; $500 per person for Ultimate Tours and $700 per person for Cruise Coach Tours. If the Tour Package includes flights, a further deposit to cover the airfare and taxes is also required at time of booking.

The balance of payment, including any merchandise, is due 60 days prior to departure. If you are booked on a module of a tour (8 Day Taste of the North Island or 10 Day South Island Spectacular), your final balance date will be due 70 days prior to departure, as this will fall in line with the 16 Day or 19 Day itineraries that this tour is part of. Once the tour has been booked and confirmed cancellation fees will apply as per Passenger Terms and Conditions. Different payment conditions apply to Cruise Coach Tours, please refer to the conditions here. 

Airfares The airlines require all Trans Tasman flight bookings to have the air ticket issued within five days of confirmation of the airline reservation. As Grand Pacific Tours offer a fully inclusive package price, the dollar difference between ‘Land Only’ price and ‘Package Price’ does not represent the airfare deposit amount due. Enquire with your Travel Agent as to the exact amount of airfare deposit and taxes required at the time of booking. Surcharges may apply over peak travel times.

Airline frequent flyer points are only issued on certain fare classes. Please check at time of booking.

Airline Indemnity Airlines carry no responsibility for any statement in this brochure relating to the ground content of the tours. These airlines act as air carriers only. Grand Pacific Tours indemnifies the airlines against any claim, action, loss or damage that may arise.

Prices All holiday prices are based on schedules, fares and tariffs current at the time of printing. Grand Pacific Tours reserves the right to vary the cost of tours if necessary, by reason of currency fluctuation, component cost increase or airfare cost. Tour costing will be guaranteed at the price prevailing at the date of final payment.

The Australian pre paid taxes are subject to change. Exact amounts will be confirmed to your Travel Agent at time of booking.

Children Children’s fares (i.e. 11 years and under) are available. Exact amounts will be confirmed to your travel agent at time of booking. Each child must be paired with a supervising adult within the same party due to our seat rotation policy. Please note: Unfortunately children under five are not suitable on these tours. Children are not permitted on Ultimate Tours.

Luggage Limits Each traveller is entitled to take one suitcase, the sum of its length, width & depth not to exceed 140cm. Weight limits apply to luggage due to Occupational Health and Safety issues. The maximum allowed by most airlines and Grand Pacific Tours is one piece up to 23kg. Luggage over this allowance will be charged by the airline at the applicable rate. If a traveller brings more than the allocated limit of luggage, any additional arrangements made to get their luggage to final destination will be at travellers own expense. The Grand Pacific Tours travel bag is designed to carry a maximum of 6kg. Due to limited space on board the coach, please ensure carry-on bags do not exceed this limit. Check with your Travel Agent for more details.

Hotel Information Grand Pacific Tours endeavours to utilise the most suitable hotels available in each location to ensure travellers enjoy a level of cleanliness, comfort & service. In more remote locations, hotel standards may not be as high due to limited choice. Should the hotels on tour change for any reason, we will endeavour to ensure that the alternative hotel is of an equivalent standard.

Pre / Post Accommodation in New Zealand If early hotel check-in or late check-out is required due to late flight schedules, additional accommodation will need to be purchased. The rates quoted in this brochure are only valid for one night and room only. Any additional meals will need to be ordered and purchased directly with the hotels, BB rates cannot be provided. Additional nights may be charged at the prevailing rate by the hotel.

Dietary & Room Requests Grand Pacific Tours limit special dietary requests to Vegetarian, Gluten Free, Lactose Intolerant & Diabetic. These will be requested to the hotel but cannot be guaranteed. Any further intolerances needing to be managed are the responsibility of the traveller. Airlines have restricted dietary conditions which vary, ask at time of booking. Room requests can be submitted and requested but not guaranteed.

Single Travellers Paying the Single Supplement covers the sole use of a hotel room. The coach is not single seating, you will be required to sit with a fellow traveller. Smoking and special room requests are not permitted in the Single to Twin share rooms. Single to Twin bookings are subject to the individual’s medical condition being suitable for this type of arrangement. If someone is not compatible with the person they have been matched up with, any additional costs incurred to assist with changing their room type will be at the traveller’s expense.

The option to twin share with another single traveller is not available on Ultimate Tours, Cruise/Coach & Special Interest Tours. Please enquire with your Travel Agent at time of booking.

Triple Share Room Bookings Hotel rooms are generally sized to accommodate two travellers in comfort. When three travellers elect to share a room note that there will be restricted space. A rollaway bed may be used for triple share bookings where three separate beds are required. Triple share arrangements are not available on Ultimate Tours & Cruise Coach Tours.

Milford Mariner & Fiordland Navigator Bedding configuration on the overnight Milford Mariner & Fiordland Navigator has been requested but cannot be guaranteed. Special conditions apply for triple share requests on Milford Mariner, please enquire at time of booking. 

Smoking Laws Smoking is not permitted in any licensed premises (bars, restaurants, cafes, casinos, etc) throughout New Zealand. Smoking rooms at hotels will be subject to availability and may not be available in some destinations. Smoking is permitted on the cruise ship in designated areas only.

Coach Seat Rotation For the enjoyment of all travellers Grand Pacific Tours operates a daily seat rotation system which all travellers must participate in as a condition of booking.

Travel Insurance Comprehensive Travel Insurance is not included but is strongly recommended for all travellers. Speak to your local Travel Agent to arrange this.

Cancellations / Transfer of Booking In the event a traveller cancels off a tour the following fees apply prior to departure:

- 60 days or more prior to departure, loss of deposit plus the cost of the airline ticket if issued.
- Between 7 and 59 days prior to departure, 50% of the tour package price.
- Less than 7 days prior to departure, 100% of the tour package price.

If a traveller wishes to cancel their existing booking and transfer to a new departure date, the above cancellation fees still apply.

Different cancellation conditions apply to Cruise Coach Tours, refer to the NZ Cruise & Coach Brochure.

Health and Fitness Payment of deposit by traveller(s) to Grand Pacific Tours acts as a warranty that the traveller(s) is/are reasonably healthy and / or fit to participate in the tour and the traveller(s) indemnifies Grand Pacific Tours from all actions, claims and demands arising out of any want of health and fitness. Grand Pacific Tours reserves the right to remove a traveller from a tour if their health and/or fitness interferes with the tour or other traveller(s) tour experience in any way. Travelling with a collapsible wheelchair is subject to availability at the time of booking as each tour only has the capacity to cater for one wheelchair traveller.

General Conduct Grand Pacific Tours reserves the right to remove a traveller from a tour if they are acting in a way that interferes with the general operation of the tour or compromises the general enjoyment of the tour by other travellers in any way.

Responsibilities Grand Pacific Tours advises that the service it provides is for the booking and packaging of goods and services provided by other operators such as cruise ships, hotels and transportation companies. Travellers are advised to familiarise themselves with the terms and conditions on which these services are supplied. Accordingly, Grand Pacific Tours will not be responsible and will be excluded from liability for any loss, damage, omission or acts being negligent or otherwise, committed by the operators of airlines, cruise ships, coach companies, hotels or attractions used in connection with the tours.

Optional Tours These tours are to be booked with the coach captain whilst on tour. Grand Pacific Tours does not operate these excursions. As such, no person employed or associated with Grand Pacific Tours has any connection with the operators of these excursions. Accordingly, Grand Pacific Tours cannot and do not take any responsibility for any injury, action, loss or damage of any type, arising in any manner from these excursions.

Variation Grand Pacific Tours reserves the right to cancel or to vary the content of its tours should the need arise.

Dispute The law of this contract is the law of the State of Victoria and where applicable the law of the Commonwealth of Australia and New Zealand.

Documentation Grand Pacific Tours documentation including any merchandise will be forwarded to your Travel Agent two weeks prior to departure. Unfortunately we cannot accommodate early requests for documentation. The traveller(s) is / are responsible for the acquisition of passports and appropriate visas, where necessary. We recommend that such documents, as required by governments, are finalised at least six weeks prior to the date of departure. Laundry bag and ticket wallet are one per couple.

Transfers Airport transfers in New Zealand are included. They will not be included if travellers have pre or post tour accommodation booked outside the Tour Hotels. Transfers provided surrounding pre and post tour dates must directly link to the tour and cannot be used on a broken stay. On arrival in New Zealand, the transfer vehicle will wait up to 1 hour after the flight lands. 

Refund Please note that no refund shall be made for any unused portion of any itinerary. Any alteration to the holiday, made by a traveller(s), shall be wholly at the expense of that traveller(s).

Holiday Duration The first and last day of most structured holidays is considered a travelling day and therefore may not necessarily be a whole day.

Special Offers Only one special offer is applicable per booking. Senior Card membership numbers must be provided at time of booking for the discount to apply. Senior Card and Probus member offers are not applicable on certain tours. There will be no retrospective discounts. Please check at time of booking.

Client Trust Account Grand Pacific Tours run a Trust Account holding clients monies until tour payments are settled. All tours are prepaid to New Zealand hotels and attractions.

Force Majeure Except where otherwise expressly stated in these booking conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of circumstances amounting to ‘force majeure’. In these booking conditions, ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Cruise & Coach Tour Bookings Bookings inside 100 days to departure date are subject to availability and may incur a surcharge. BONUS US$50 onboard credit is per cabin and based on minimum number of cabins sold.

Internet Most hotels have internet access available. Not all hotels offer free Wi-Fi, charges may  apply. Grand Pacific Tours do not have any influence over hotel Wi-Fi access and related costs. Internet access is available on the Celebrity Solstice for a fee.

Validity Valid for travel from January - May 2017 and September 2017 - May 2018.

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Combine an ocean cruise aboard the sophisticated Celebrity Solstice with a scenic coach tour. BONUS US$350 onboard credit + FREE classic beverage package or unlimited internet!


NZ Cruise & Coach 2017-18